Our 30-day warranty begins the day the items are delivered. Customer assumes all cost in shipping items back to Vaping Giant, and Vaping Giant assume all cost in shipping the item back to the customer. Incurred shipping costs are non-refundable/creditable.
What is not covered by our warranty?
What is covered by our Warranty?
Some products will have minor flaws and that is to be expected during manufacturing. We can only accept a return or exchange if an item is defective (malfunctioning).
We also cannot accept returns of atomizer tanks, rebuildable atomizers (unless DOA), mods that contain no electrical components, battery cells, replacement parts, accessories and electronic cigarette liquids.
Our 30-day return policy does not include coverage of accidents and user errors such as over-tightening atomizers, stripping threads, broken glass, physical damage, dropping products, water damage, exposure to extreme temperatures, not adhering to manufacturer provided usage instructions, or any misuse of products, electronic or mechanical.
We do not accept returns for normal product wear and tear, for example cosmetic blemishes or natural patina.
Returns / exchanges will incur a 10% Restocking fee on items. This includes packages not signed for during delivery and returned to us by the shipping courier. We can only accept returns on manufacturer sealed items. If an item does not come sealed originally, we are unable to take a return on it. Returns and exchanges are made in the form of Store Credit. Please be aware, if items are returned incomplete or not in the same condition they were shipped to you in, no Credit will be given and the package will be returned to you at your expense.
We utilize Canada Post's Proof of Age (19+) option on every single package, no exceptions. Every order we ship out (even if you have been previously verified) will be required to be age verified, in accordance with Canadian law.
Because we utilize this option for all shipments, signature will be obtained upon delivery of all shipments from the recipient name on the package. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show Proof of Age to sign and receive the package.
Any items that are eligible for a refund will be done so minus a FIFTY PERCENT (50%) restocking fee. Any fees associated with packages that are Returned to Sender because Proof of Age was not able to be determined, will NOT receive a refund. This is non-negotiable. Please do not order from us if you are underage. You will lose money.
If we make an error when fulfilling your order, please contact customer service within 48 hours of receiving your package to initiate a claim. A brief email to firstname.lastname@example.org alerting us of an error is the quickest way of initiating claims. We make sure to correct any fulfillment mistakes as quickly as possible, and sincerely apologize for any inconvenience.
Incorrectly received items must be returned to us. We provide you with a prepaid return label via email to send back the product(s) free of charge. If we do not receive the item(s) within 30 days, we reserve the right to charge the original payment method used to make your purchase for the full dollar amount of the product(s).
Items that are DOA (Dead on Arrival) or still under warranty, are eligible for an exchange only. We will exchange the item with the exact same item, in the exact same colour. Exceptions may apply if the item is no longer being actively stocked.
We are unable to issue refunds to any form of payment other than the original credit card used to make your purchase.
We are unable to issue a refund via Interac E-Transfer, Cash, Debit Card or Cheque. If you purchased using Interac E-Transfer, Debit Card, Cash or Cheque, you will receive store credit.
We issue refunds within 7 business days after receipt and inspection of returned merchandise. You will receive an email notification confirming your refund.
Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.
Original shipping fees may be deducted from a refund unless the return is the result of our error.
Please note: we cannot process return or refund requests without proof of purchase.
All clearance, final sale, or "as is" marked items are nonrefundable and ineligible for returns, refunds, or exchanges.