WARRANTY & RETURNS

Warranty

Our 30-day warranty begins the day the items are delivered. Customer assumes all cost in shipping items back to Vaping Giant, and Vaping Giant assume all cost in shipping the item back to the customer. Incurred shipping costs are non-refundable/creditable.

What is not covered by our warranty?

  • E-liquids, Atomizers, Tanks, Rebuildable products, batteries, chargers, merchanical mods, drip tips, coils or any other accessories on the device itself are NOT covered.
  • Failure or damage caused due to improper use or unauthorized repair
  • Failure or damage as a result of excessive force such as dropping or abuse
  • Failure or damage as a result of usage outside of recommended operating instructions. (See usage manual for operating instructions)
  • Damage or failure caused from improper use. This includes water damage, juice spillage, and fire damage.
  • Leaky tanks are not covered under warranty
  • Loss or damage due to missing components
  • Stripped or damaged threads, crooked 510 connection (Atomizer not sitting flush)
  • Damage to the finish (comsetic issues), or scratches from a brushed finish.
  • Rattling or sticky buttons
  • Modifying a product in any way, automatically voids the warranty.
  • Defects caused by normal wear and tear or otherwise due to the normal aging of the product.
  • Items outside of our warranty period

 

What is covered by our Warranty?

  • LED screen issues
  • Charging port issues
  • Battery issues (turning off when firing, etc)
  • Unit auto firing
  • Chip malfunctions

Some products will have minor flaws and that is to be expected during manufacturing. We can only accept a return or exchange if an item is defective (malfunctioning).

We also cannot accept returns of atomizer tanks, rebuildable atomizers (unless DOA), mods that contain no electrical components, battery cells, replacement parts, accessories and electronic cigarette liquids.

Our 30-day return policy does not include coverage of accidents and user errors such as over-tightening atomizers, stripping threads, broken glass, physical damage, dropping products, water damage, exposure to extreme temperatures, not adhering to manufacturer provided usage instructions, or any misuse of products, electronic or mechanical.

We do not accept returns for normal product wear and tear, for example cosmetic blemishes or natural patina.

 

Restocking Fee

Returns / exchanges will incur a 10% Restocking fee on items. This includes packages not signed for during delivery and returned to us by the shipping courier. We can only accept returns on manufacturer sealed items. If an item does not come sealed originally, we are unable to take a return on it. Returns and exchanges are made in the form of Store Credit. Please be aware, if items are returned incomplete or not in the same condition they were shipped to you in, no Credit will be given and the package will be returned to you at your expense.

 

Returns due to Underage Purchase

We utilize Canada Post's Proof of Age (19+) option on every single package, no exceptions. Every order we ship out (even if you have been previously verified) will be required to be age verified, in accordance with Canadian law.

Because we utilize this option for all shipments, signature will be obtained upon delivery of all shipments from the recipient name on the package. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show Proof of Age to sign and receive the package.

Any items that are eligible for a refund will be done so minus a FIFTY PERCENT (50%) restocking fee. Any fees associated with packages that are Returned to Sender because Proof of Age was not able to be determined, will NOT receive a refund. This is non-negotiable. Please do not order from us if you are underage. You will lose money.

 

Wrong or Missing Order Item(s)

If we make an error when fulfilling your order, please contact customer service within 48 hours of receiving your package to initiate a claim. A brief email to info@vapinggiant.ca alerting us of an error is the quickest way of initiating claims. We make sure to correct any fulfillment mistakes as quickly as possible, and sincerely apologize for any inconvenience.

Incorrectly received items must be returned to us. We provide you with a prepaid return label via email to send back the product(s) free of charge. If we do not receive the item(s) within 30 days, we reserve the right to charge the original payment method used to make your purchase for the full dollar amount of the product(s).

 

Defective Product Exchanges

Items that are DOA (Dead on Arrival) or still under warranty, are eligible for an exchange only. We will exchange the item with the exact same item, in the exact same colour. Exceptions may apply if the item is no longer being actively stocked.

 

Refunds & Store Credit

We are unable to issue refunds to any form of payment other than the original credit card used to make your purchase.

We are unable to issue a refund via Interac E-Transfer, Cash, Debit Card or Cheque. If you purchased using Interac E-Transfer, Debit Card, Cash or Cheque, you will receive store credit.

We issue refunds within 7 business days after receipt and inspection of returned merchandise. You will receive an email notification confirming your refund.

Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.

Original shipping fees may be deducted from a refund unless the return is the result of our error.

Please note: we cannot process return or refund requests without proof of purchase.

 

Non-returnable & Final Sale Items

All clearance, final sale, or "as is" marked items are nonrefundable and ineligible for returns, refunds, or exchanges.